Terms of Service
The rules and guidelines for using Jaxson.
Effective: 2026-05-11 · Last Updated: 2026-05-11 · Version 1.0
These Terms of Service ("Terms") govern your use of the Jaxson software-as-a-service product and related services (collectively, the "Service") provided by Jaxson Software LLC, a Washington limited liability company ("Jaxson", "we", "our", or "us").
By accessing or using the Service, you ("Customer" or "you") agree to be bound by these Terms. If you are agreeing to these Terms on behalf of a company, practice, or other legal entity, you represent that you have the authority to bind that entity, in which case "you" and "Customer" refer to that entity. Jaxson and Customer are each a "Party" and collectively the "Parties".
If you do not agree to these Terms, you must not access or use the Service.
1. The Service
1.1 Description. Jaxson provides a cloud-based software platform that enables dental practices to upload documents, connect third-party document sources, and interact with an AI-powered knowledge base through a chat interface.
1.2 Changes to the Service. Jaxson may modify the Service from time to time. Jaxson will not materially degrade the core functionality of the Service generally available to Customer's tier without providing at least thirty (30) days' advance notice, except where a shorter notice period is necessary to address a security, legal, or regulatory issue.
1.3 Beta Features. From time to time Jaxson may make pre-release, pilot, or beta features ("Beta Features") available to Customer and identify them as such. Beta Features are provided "AS IS" and "AS AVAILABLE" without any warranty, indemnity, or service-level commitment, and Jaxson may modify, suspend, or discontinue any Beta Feature at any time without liability. Customer's use of any Beta Feature is voluntary and at Customer's sole risk.
2. Accounts and Eligibility
2.1 Eligibility. The Service is intended for business use by dental practices and their authorized personnel. Customer must be at least 18 years old and legally capable of entering into a binding contract. The Service is not designed or intended for personal, family, or household purposes.
2.2 Account Registration. To use the Service, Customer must create an account. Customer agrees to provide accurate, current, and complete information during registration and to keep that information updated.
2.3 Account Security. Customer is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account. Customer must notify Jaxson promptly of any unauthorized use of its account or other suspected security incident.
2.4 Authorized Users. Customer may permit its employees, contractors, and agents to use the Service on Customer's behalf ("Authorized Users"). Customer is responsible for its Authorized Users' compliance with these Terms and is liable for their acts and omissions in connection with the Service as if those acts and omissions were Customer's own.
3. Customer Content, Privacy, and Data
3.1 Ownership of Customer Content. As between the Parties, Customer retains all rights, title, and interest in and to the data, documents, text, images, and other content Customer or its Authorized Users upload, submit, or make available through the Service ("Customer Content"). These Terms do not transfer ownership of Customer Content to Jaxson.
3.2 License to Jaxson. Customer grants Jaxson a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, process, index, and analyze Customer Content (including by means of automated chunking, embedding, retrieval, and other machine-learning techniques) solely as necessary to: (a) provide and operate the Service for Customer; (b) prevent or address technical, security, or fraud issues; (c) comply with applicable law or valid legal process; and (d) enforce these Terms.
The license granted in this Section 3.2 does not include the right to use Customer Content to train, fine-tune, or otherwise improve any foundation, large-language, or other general-purpose artificial-intelligence model, whether operated by Jaxson or by any subprocessor. Inference operations performed solely to generate responses for Customer in connection with Customer's use of the Service are not "training" for purposes of this restriction.
3.3 Aggregate and De-Identified Data. Jaxson may generate aggregate or de-identified data from Customer Content and use such data for any lawful business purpose, including to operate, secure, and improve the Service. With respect to any Protected Health Information, de-identification shall be performed in accordance with 45 CFR § 164.514(a)–(c). Aggregate and de-identified data shall not identify Customer, any Authorized User, or any individual, and Jaxson shall not attempt to re-identify it.
3.4 Privacy. Jaxson's collection, use, and disclosure of personal information in connection with the Service is described in the Jaxson Privacy Policy, available at https://jaxson.io/policies/privacy-policy and incorporated into these Terms by reference. Subprocessors used to provide the Service are enumerated in the Privacy Policy and may be updated from time to time with notice as set forth in the Privacy Policy and any applicable Data Processing Addendum. To the extent the Service is used to process personal data subject to laws requiring a written data-processing agreement (such as the EU General Data Protection Regulation, the United Kingdom GDPR, or applicable U.S. state consumer-privacy laws), the Parties shall execute the Jaxson Data Processing Addendum, which shall control over any conflicting term in these Terms with respect to such processing.
3.5 Protected Health Information; HIPAA. Where Customer is a HIPAA Covered Entity or a Business Associate of a Covered Entity (as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, "HIPAA"), and Customer uses the Service to process Protected Health Information ("PHI"), Jaxson is acting as a Business Associate of Customer with respect to that PHI. Jaxson's handling of PHI is governed by the separately executed Business Associate Agreement between the Parties (the "BAA"), which shall control over any conflicting term in these Terms with respect to PHI. Customer shall not upload, transmit, or otherwise make PHI available through the Service unless and until a BAA is in effect between the Parties.
3.6 Data Retention and Deletion. Jaxson will retain Customer Content for the duration of Customer's active subscription. Upon termination or cancellation of the subscription, Customer may request export or deletion of Customer Content by emailing privacy@jaxson.io. Jaxson will respond within forty-five (45) days of receipt and will complete return or destruction within sixty (60) days of receipt, consistent with Section 6.3 of the BAA. If Customer makes no such request, Jaxson may continue to safeguard Customer Content under the protections of the BAA. Backup copies persist for up to thirty-five (35) days after deletion in accordance with Jaxson's standard backup retention schedule, after which they are purged. Notwithstanding the foregoing, Jaxson may retain Customer Content as required by applicable law or to enforce its rights, and may retain de-identified data as permitted by Section 3.3.
4. Acceptable Use
4.1 Prohibited Conduct. Customer and its Authorized Users shall not:
(a) use the Service in violation of any applicable law or regulation; (b) upload any content that is unlawful, infringing, defamatory, obscene, or harmful; (c) upload any content that contains malware, viruses, or other harmful code; (d) attempt to gain unauthorized access to the Service, other customer accounts, or any Jaxson system; (e) probe, scan, or test the vulnerability of any Jaxson system or network, except with Jaxson's prior written authorization; (f) interfere with or disrupt the integrity or performance of the Service; (g) resell, sublicense, lease, or otherwise provide the Service to third parties except as expressly permitted; (h) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law; (i) use the Service to develop, train, or improve a product, service, or model that competes with the Service; (j) rely on the Service or any AI-generated output as the sole basis for, or as a substitute for professional clinical judgment in, any medical, dental, diagnostic, or treatment decision; or (k) use or export the Service in violation of any U.S. or other applicable export-control or economic-sanctions law, or in any country, or by or for any person or entity, subject to U.S. embargoes or sanctions.
4.2 AI-Generated Output. The Service uses artificial intelligence to generate responses based on Customer Content and other inputs. Customer acknowledges that AI-generated output may be inaccurate, incomplete, biased, or fabricated, and shall not be relied upon as the sole basis for any clinical, financial, legal, or other consequential decision. Customer is solely responsible for reviewing, verifying, and validating AI-generated output before acting on it.
5. Fees and Payment
5.1 Fees. Customer shall pay the fees set forth at the time of subscription or as otherwise agreed in writing between the Parties. Fees are stated in U.S. Dollars and are exclusive of applicable taxes.
5.2 Billing. Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. Jaxson uses a third-party payment processor (currently Stripe, Inc.) to process payments, and Customer's use of the payment processor is subject to that processor's terms.
5.3 Auto-Renewal and Cancellation. Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled prior to renewal. For annual subscriptions, Jaxson will send Customer email notice of the upcoming renewal at least thirty (30) days before the renewal date. Customer may cancel at any time through the Service interface or by written notice to Jaxson; cancellation takes effect at the end of the then-current billing period.
5.4 Failed Payments. If a payment fails, Jaxson will retry collection in accordance with its standard dunning process. If payment cannot be collected after reasonable retries, Jaxson may suspend or terminate the Service in accordance with Section 11.
5.5 Taxes. Customer is responsible for all applicable sales, use, value-added, and similar taxes (other than taxes on Jaxson's net income) arising from Customer's purchase of the Service.
5.6 Disputed Charges. Customer must notify Jaxson in writing of any disputed charge within sixty (60) days of the charge date. Charges not disputed within that period are deemed final and accepted.
5.7 No Refunds — Exception for Money-Back Guarantee. Except as set forth in Section 5.8 (Money-Back Guarantee) and as otherwise expressly provided in these Terms or in a separately executed addendum, fees are non-refundable.
5.8 30-Day Money-Back Guarantee. Customer may, at its sole discretion, request a full refund of all amounts paid under these Terms within thirty (30) days following Customer's subscription start date (defined as the date Customer's subscription is created via the Service's payment processor at checkout completion) by providing written notice to Jaxson at billing@jaxson.io. Upon timely receipt of such notice, Jaxson shall (a) refund to Customer all amounts paid under these Terms during the thirty-day window, processed through Customer's original payment method, and (b) cancel Customer's subscription effective at the end of the then-current billing period. Cancellation outside the thirty-day money-back window is governed by Section 5.3 (Auto-Renewal and Cancellation). The money-back window anchors at the subscription start date and is not extended by any subsequent billing event, promotional period, or upgrade.
5.9 Scope of Paid Service; New Features. The fees Customer pays entitle Customer to the features and functionality of the Service generally available to Customer's tier at the time the fee is charged, together with subsequent bug fixes, performance improvements, and routine enhancements to those features. Jaxson may from time to time develop new products, modules, or features and designate them as separately-priced add-ons, premium features, or higher-tier offerings. Any locked, promotional, or discounted rate (including, without limitation, any Launch Partner Rate under a separately signed addendum) applies only to the Service's then-existing functionality at the time the rate is set, and does not entitle Customer to separately-priced add-ons or higher-tier offerings released thereafter. Jaxson will not retroactively remove or materially degrade functionality previously included in Customer's tier solely in order to convert that functionality to a paid add-on.
6. Confidentiality
6.1 Confidential Information. Each Party may disclose to the other information that is marked confidential or that a reasonable person would understand to be confidential under the circumstances of disclosure ("Confidential Information"). Customer Content is Customer's Confidential Information.
6.2 Obligations. The receiving Party shall: (a) use Confidential Information only to exercise its rights and perform its obligations under these Terms; (b) protect Confidential Information using at least the same degree of care it uses to protect its own Confidential Information of similar nature, and in no event less than reasonable care; and (c) limit access to Confidential Information to personnel and contractors who need such access and who are bound by confidentiality obligations at least as protective as those in these Terms.
6.3 Exceptions. Confidentiality obligations do not apply to information that (a) is or becomes publicly known without breach by the receiving Party, (b) was rightfully in the receiving Party's possession before disclosure, (c) is independently developed by the receiving Party without use of or reference to the disclosing Party's Confidential Information, or (d) must be disclosed pursuant to applicable law or valid legal process, provided that the receiving Party gives the disclosing Party prompt notice (where legally permitted) and reasonable cooperation in seeking to limit or contest the disclosure.
6.4 Equitable Relief. Each Party acknowledges that any breach of this Section 6 may cause irreparable harm for which monetary damages would be an inadequate remedy, and that the non-breaching Party may seek injunctive or other equitable relief in addition to any other available remedies, without the requirement to post a bond.
7. Intellectual Property
7.1 Jaxson IP. Jaxson and its licensors retain all rights, title, and interest in and to the Service, including all software, content, models, documentation, and technology embodied in or used to provide the Service, and all intellectual property rights therein. No rights are granted to Customer except those expressly set forth in these Terms.
7.2 Customer Content and Output. As between the Parties, Customer owns all rights, title, and interest in and to Customer Content. Output that the Service generates for Customer based on Customer Content (the "Output") shall be treated as Customer Content for purposes of these Terms, except that Jaxson makes no representation or warranty regarding the originality, copyrightability, novelty, accuracy, or non-infringement of any Output.
7.3 Feedback. Customer grants Jaxson a perpetual, irrevocable, royalty-free, fully sublicensable license to use any feedback, suggestions, or ideas Customer provides to Jaxson regarding the Service for any purpose, without attribution or compensation.
8. Warranties and Disclaimers
8.1 Mutual Warranties. Each Party represents and warrants that it has the authority to enter into these Terms and that its performance hereunder will not violate any other agreement to which it is bound.
8.2 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAXSON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. JAXSON DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
9. Limitation of Liability
9.1 EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2 CAP. EXCEPT FOR (a) A PARTY'S INDEMNIFICATION OBLIGATIONS, (b) CUSTOMER'S PAYMENT OBLIGATIONS, (c) BREACHES OF SECTION 4 (ACCEPTABLE USE) OR SECTION 6 (CONFIDENTIALITY), AND (d) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNTS PAID BY CUSTOMER TO JAXSON UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS ($100.00).
9.3 Equitable Relief Not Limited. Nothing in this Section 9 limits a Party's right to seek injunctive or other equitable relief.
9.4 Basis of the Bargain. The Parties acknowledge that the limitations in this Section 9 are a fundamental part of the bargain between them, that Jaxson would not enter into these Terms without them, and that they apply notwithstanding the failure of essential purpose of any limited remedy.
10. Indemnification
10.1 By Customer. Customer shall defend, indemnify, and hold harmless Jaxson and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Content, including any claim that Customer Content infringes or misappropriates any third-party right; (b) Customer's or any Authorized User's violation of Section 4 (Acceptable Use); or (c) Customer's violation of applicable law in connection with its use of the Service.
10.2 By Jaxson. Jaxson shall defend, indemnify, and hold harmless Customer from and against any third-party claim that Customer's use of the Service, in accordance with these Terms, infringes such third party's United States patent, copyright, or registered trademark right. Jaxson has no obligation under this Section 10.2 for claims arising from (a) Customer Content or Output, (b) modifications to the Service not made by or on behalf of Jaxson, (c) combinations of the Service with non-Jaxson products, services, or data, where the claim would not have arisen but for the combination, or (d) Customer's use of the Service after Jaxson has notified Customer to discontinue use to avoid the claim.
10.3 Mitigation; Sole Remedy. If the Service is, or in Jaxson's reasonable judgment is likely to become, the subject of a claim covered by Section 10.2, Jaxson may, at its option and expense: (a) procure for Customer the right to continue using the Service; (b) modify or replace the Service so it is non-infringing while preserving substantially equivalent functionality; or (c) terminate Customer's subscription and refund any prepaid fees for the unused portion of the then-current term. Sections 10.2 and 10.3 state Jaxson's sole obligation, and Customer's sole and exclusive remedy, for any third-party claim of intellectual property infringement.
10.4 Procedure. The indemnified Party shall give the indemnifying Party prompt written notice of the claim, allow the indemnifying Party to control the defense and settlement of the claim, and provide reasonable cooperation at the indemnifying Party's expense. The indemnifying Party shall not settle any claim in a manner that imposes any non-monetary obligation, admission of fault, or unindemnified liability on the indemnified Party without the indemnified Party's prior written consent. The indemnified Party may participate in the defense at its own expense with counsel of its choice.
11. Suspension, Term, and Termination
11.1 Term. These Terms apply from the date Customer first accepts them and continue until terminated as set forth below.
11.2 Suspension. Jaxson may suspend Customer's access to the Service, in whole or in part, if (a) Customer materially breaches Section 4 (Acceptable Use); (b) Customer's use of the Service creates a material risk to the security, integrity, or availability of the Service or to other customers; or (c) Customer's account is delinquent on payment beyond thirty (30) days past due. Where reasonably practicable, Jaxson will provide Customer notice and a reasonable opportunity to cure prior to suspension. Suspension does not relieve Customer of its payment obligations for the then-current term.
11.3 Termination for Convenience. Customer may cancel the Service at any time as provided in Section 5.3. Jaxson may terminate the Service for convenience by providing Customer at least thirty (30) days' written notice, in which case Jaxson shall refund a pro-rata portion of any prepaid fees for the unused portion of the then-current term.
11.4 Termination for Cause. Either Party may terminate these Terms for cause if the other Party materially breaches these Terms and fails to cure within thirty (30) days of written notice describing the breach. Jaxson may terminate immediately, without a cure period, for a breach of Section 4 (Acceptable Use) that creates an immediate risk of harm to the Service, to other customers, or to a third party.
11.5 Effect of Termination. Upon termination or expiration of these Terms: (a) Customer's right to access and use the Service ceases; (b) Customer may request export or deletion of Customer Content as described in Section 3.6; (c) Jaxson will return, destroy, or continue to safeguard Customer Content in accordance with Section 3.6 and Section 6.3 of the BAA; (d) all payment obligations accrued prior to termination survive; and (e) Sections 3, 6, 7, 8, 9, 10, 11.5, 12, and 13 survive termination.
12. Dispute Resolution
12.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
12.2 Venue. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in King County, Washington, and the Parties consent to the personal jurisdiction of such courts and waive any objection to venue or forum non conveniens.
12.3 Informal Resolution. Before initiating any legal action, the Parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days following written notice describing the dispute, except that either Party may seek immediate equitable relief at any time.
12.4 Class-Action and Jury-Trial Waivers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY (a) WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST THE OTHER PARTY, AND (b) WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS.
12.5 Limitations Period. Except for claims arising from Customer's payment obligations, breaches of confidentiality, or violations of intellectual property rights, any action arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues, or be permanently barred.
13. General Provisions
13.1 Entire Agreement. These Terms, together with any separately signed addenda (including the Launch Partners Program Agreement, Business Associate Agreement, and Data Processing Addendum, where applicable) and the Privacy Policy incorporated by reference, constitute the entire agreement between the Parties regarding the Service and supersede all prior or contemporaneous understandings on that subject. In the event of conflict, a separately signed addendum controls over these Terms with respect to its subject matter.
13.2 Amendments. Jaxson may update these Terms from time to time. Material changes will be communicated to Customer with at least thirty (30) days' advance notice. If Customer does not accept the updated Terms, Customer may cancel the Service before the effective date of the changes and receive a pro-rata refund of any prepaid fees for the unused portion of the then-current term; cancellation under this Section 13.2 is Customer's sole remedy for a material change. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
13.3 Assignment. Customer may not assign or transfer these Terms, in whole or in part, by operation of law or otherwise, without Jaxson's prior written consent, and any attempted assignment in violation of this Section is void. Jaxson may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, in each case with notice to Customer. These Terms bind and inure to the benefit of the Parties' permitted successors and assigns.
13.4 Notices. Notices to Customer will be sent to the email address associated with Customer's account or posted in the Service. Notices to Jaxson shall be sent by email to legal@jaxson.io, and physical notices to:
Jaxson Software LLC Attn: Legal c/o Northwest Registered Agent 522 W Riverside Ave, Ste N Spokane, WA 99201
or to such other address as Jaxson designates from time to time. Notices are deemed given when sent in the case of email, and when received in the case of physical mail.
13.5 Force Majeure. Neither Party is liable for any delay or failure to perform (other than payment obligations) resulting from causes beyond its reasonable control, including acts of God, labor disputes, internet or third-party infrastructure outages, cyberattacks, pandemics, or governmental actions.
13.6 Independent Contractors. The Parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship between the Parties.
13.7 Severability. If any provision of these Terms is held unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable or, if it cannot be so modified, severed, and the remainder of these Terms shall continue in full force and effect.
13.8 No Waiver. The failure of either Party to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. Any waiver must be in writing signed by the waiving Party.
13.9 No Third-Party Beneficiaries. These Terms are for the benefit of the Parties only and do not create any rights in any third party.
13.10 Headings and Construction. Section headings are for convenience only and shall not affect interpretation. The words "include" and "including" are not limiting.
Contact: Jaxson Software LLC Attn: Legal c/o Northwest Registered Agent 522 W Riverside Ave, Ste N Spokane, WA 99201 Email: legal@jaxson.io Website: https://jaxson.io